Customer Services Engineer - HCD

Join General Electric as a Customer Services Engineer - HCD and become a key player in delivering exceptional technical support and solutions to our valued clients in Bali. This role offers a unique opportunity to work with cutting-edge technology while ensuring our customers' operations run smoothly. Based in the vibrant city of Denpasar, you'll be part of a dynamic team dedicated to excellence in customer service and technical support.

In this role, you will be responsible for providing top-notch technical assistance to clients across various industries, including manufacturing, energy, and healthcare. You'll work closely with our team to troubleshoot issues, implement solutions, and ensure our clients achieve optimal performance from their GE equipment. This position is perfect for someone who thrives in a fast-paced environment and is passionate about delivering high-quality service.

General Electric is a global leader in technology and innovation, and this role presents an exciting opportunity to contribute to our mission of making the world work more efficiently. With a competitive salary and a comprehensive benefits package, this is a role that offers both professional growth and personal fulfillment.

📋 Tanggung Jawab Pekerjaan

• Provide technical support and troubleshooting for GE equipment and systems.
• Work closely with clients to understand their needs and deliver tailored solutions.
• Monitor and maintain the performance of GE equipment to ensure optimal operation.
• Collaborate with the engineering and support teams to resolve complex technical issues.
• Document and report on technical issues and solutions for continuous improvement.
• Participate in training and development programs to enhance technical skills and knowledge.
• Ensure compliance with safety and regulatory standards for GE equipment.
• Support the implementation of new technologies and solutions to improve client operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Engineering, Computer Science, or a related field.
• Minimum 3 years of experience in technical support or a similar role.
• Proficient in using GE software and tools, such as Predix, GE Digital, and GE Asset Performance Management.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills to interact effectively with clients.
• Familiarity with industry standards and best practices in technical support.
• Ability to travel to client sites as required.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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