Customer Care Representative - Maxicare (Remote from Bali, Indonesia)

Join Maxicare, a leading name in healthcare and medical services, as a Customer Care Representative in a fully remote role based in beautiful Bali, Indonesia. This is your opportunity to deliver exceptional service while enjoying the island’s vibrant culture and lifestyle. As a Customer Care Representative, you’ll be the first point of contact for our valued customers, ensuring their needs are met with efficiency and professionalism. With Maxicare’s commitment to excellence, you’ll have the chance to grow within a dynamic and supportive team.

In this role, you’ll handle inbound and outbound customer inquiries, manage complaints, and provide solutions to ensure customer satisfaction. You’ll use tools like Zendesk, Salesforce, and CRM systems to streamline your workflow. This is a fantastic opportunity for someone looking to combine their customer service skills with the chance to work remotely from Bali’s stunning locations.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Manage and resolve customer complaints and issues promptly.
• Provide exceptional customer service and support to ensure customer satisfaction.
• Use CRM and customer service software like Zendesk and Salesforce to manage and track customer interactions.
• Maintain accurate and up-to-date customer records.
• Collaborate with other departments to ensure seamless customer service.
• Provide regular reports on customer service metrics and trends.
• Stay updated with industry best practices and trends in customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Experience with CRM and customer service software like Zendesk and Salesforce is a plus.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to work remotely and manage time effectively.
• Bachelor’s degree in Business Administration, Customer Service, or related fields is a plus.

🛠️ Keahlian

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